Device & Software Setup
Connectivity
Quality & Performance
Get Results
Your online notarization requires a webcam, microphone and quality connection. Let's check your setup to ensure a smooth experience.
Not sure about something? Visit our FAQs for support.
If you haven't already, you'll see a pop-up to grant us permissions to access your camera and microphone.
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Allow all permissions and refresh this page.
Permissions
Update your settings to allow your browser permissions and refresh this page.
Move in front of your camera to make sure it's working. If you don't see your video, try changing the selected camera. If the camera isn't part of your computer, check your settings to make sure your system recognizes it.
Does your video look ok?
Record an audio clip and play it back to check that your microphone and speaker are working. If they aren't, make sure your volume is turned up, try a different speaker or microphone, or check your bluetooth settings.
Does your audio sound good?
All connections to the video servers are working correctly.
This is the last step! Your expected audio and video quality is excellent and overall performance looks good.
As far as we can tell, your video should be working. If you're still experiencing issues, download report results and send to your network administrator.
Audio and video successfully received from your hardware and browser.
All connections are working successfully.
Awesome! Your expected call quality is excellent and overall performance looks good.